aku9 Terms & Conditions

This Terms & Conditions document (hereinafter referred to as "Terms") applies to the use of the aku9 platform and all its services. When you create an account, log in, or use services on aku9, you acknowledge that you have fully read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

The following terms used in these Terms & Conditions carry the meanings described below:

• "Platform" refers to the aku9 website, mobile version, and all associated services.
• "User" or "You" refers to any active or inactive account holder registered on the platform.
• "Account" refers to a registered identity including the user's personal login credentials and balance.
• "Bonus" refers to any promotional credit, cashback, or reward provided by aku9.
• "Wagering" refers to the process of placing a required amount of bets before bonus funds can be withdrawn.
• "Services" refers to the gaming, sports betting, casino, and other entertainment features provided through the aku9 platform.

2.1 Age & Eligibility Requirements

To open an account and use services on aku9, a user must be at least 21 years of age. All information provided at the time of registration must be completely truthful, accurate, and up to date. aku9 reserves the right to close an account and forfeit the balance in the event of false information being provided.

2.2 One Account Policy

Each individual may operate only one account. If the same person creates multiple accounts, all accounts will be cancelled and any associated deposits and bonuses may be forfeited.

2.3 Account Security

You are solely responsible for keeping your account login credentials confidential. Allowing third parties to use your account is prohibited. If you suspect any unauthorized access, notify the aku9 support team immediately.

The following payment methods are currently supported on the aku9 platform: bKash, Nagad, Rocket, and Upay. Both deposits and withdrawals can be made through these methods.

3.1 Minimum Amounts

• Minimum deposit amount: ৳500 (for each method).
• Minimum withdrawal amount: ৳500.

3.2 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 30 minutes to 3 hours. Occasionally, additional time may be required due to verification processes or extra security checks.

3.3 Verification

Before processing a withdrawal request, aku9 may ask for the necessary documents to verify your identity. Withdrawals may be put on hold due to delays in verification or incomplete information. aku9 may require proof of account ownership to confirm that withdrawals are made to the user's own payment method.

aku9 offers its users various types of bonuses and promotional offers. Each bonus has specific conditions that must be followed.

4.1 Welcome Bonus

New users will receive a welcome bonus of up to 200% on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 earns a ৳2,000 bonus, bringing the total balance to ৳3,000. If someone deposits ৳16,000, the bonus will be capped at ৳15,000 and the total balance will be ৳31,000.

4.2 Wagering Requirements

Wagering must be completed before a bonus can be withdrawn. Wagering is calculated on the bonus amount only — the deposit amount is not counted. The wagering multiplier is 10x. Example: receiving a ৳2,000 bonus means ৳20,000 in bets must be placed before any winnings from the bonus can be withdrawn.

4.3 Bonus Cancellation Conditions

• Taking advantage of bonuses through multiple accounts or payment methods is prohibited.
• If bonus gaming conditions are violated, the bonus and any associated winnings may be cancelled.
• aku9 reserves the right to modify or cancel any bonus offer at any time.

aku9's VIP program has five tiers. Tier changes happen automatically based on user activity. Weekly cashback is provided at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.7% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.
• Diamond: Up to 1.2% weekly cashback.

Cashback is added to the account automatically. aku9 reserves the right to modify VIP terms at any time; users will be notified of changes as early as possible.

The following activities are strictly prohibited on the aku9 platform:

• Attempting to obtain bonuses or promotions through fraudulent means.
• Using automated bots or software to play games.
• Selling, transferring, or renting an account to another person.
• Using the platform for money laundering or illegal financial transactions.
• Intentionally exploiting any bug or vulnerability in the system or games.
• Disrespectful or threatening behavior toward other users or aku9 staff.
• Operating an account on behalf of a minor.

aku9 always strives to provide a seamless and smooth experience. However, aku9's liability is limited in the following cases:

• Temporary service disruptions or downtime due to technical reasons.
• Losses arising from internet connectivity issues or problems with the user's device.
• Delays or errors caused by third-party service providers (payment gateways, game providers).
• Financial losses resulting from the user's own negligence or incorrect information.

If incorrect results are displayed in any game due to a technical error, aku9 reserves the right to determine the correct result and, if necessary, void the bet.

aku9 treats the protection of users' personal information as its highest priority. SSL encryption is used on the platform. Full details on how your information is collected, used, and protected can be found on our Privacy Policy page.

• Personal information is never sold to third parties.
• Information may be used for verification and security purposes.
• Financial transaction data is stored in encrypted form.

aku9 believes that gaming is a form of entertainment and should be enjoyed responsibly. The platform encourages users to develop healthy gaming habits.

If you feel your gaming habits are getting out of control, please visit our Responsible Gaming page. It provides detailed information on self-exclusion, setting deposit limits, and temporarily suspending your account.

aku9 reserves the right to temporarily or permanently close a user's account in the following circumstances:

• Serious violation of these Terms.
• Evidence of fraudulent or deceptive activity.
• Suspicion or proof that the user is a minor.
• Self-exclusion activated at the user's own request.
• Account remaining inactive for an extended period.

Users may also request account closure at any time by contacting aku9 support. Any valid balance may be withdrawn before the account is closed.

For any dispute or complaint, it is recommended to first contact aku9's customer service team. Our support team is available 24 hours a day, 7 days a week via live chat and email. Support email: [email protected]

Most disputes can be resolved through direct discussion. However, if a matter remains unresolved, aku9 will follow its own dispute resolution process. The user will be duly informed by aku9 when a decision has been reached.

aku9 reserves the right to modify these Terms at any time. For significant changes, users will be notified in advance through a notice on the platform.

Continued use of the platform after updated Terms have been published will be considered acceptance of the new Terms. It is therefore recommended to review this page regularly.